Refund policy

Last Updated: 12/09/2026

At SpaceGEN™ by ViDa INDIA, we take care to ensure that our products reach you in good condition and with all the components required for assembly and use. Since SpaceGEN™ products comprise multiple modular and assembly components, we understand that, in rare cases, a part may arrive damaged, broken, defective, or missing.

This Return & Replacement Policy explains the conditions under which replacement assistance may be provided.

1. No Returns

Items once purchased cannot be returned.

SpaceGEN™ does not accept returns on products after successful delivery, including requests arising from:

  • Change of mind after purchase

  • Product no longer being required

  • Preference for another model, size, colour, print, configuration, or design

  • Incorrect product/model ordered by the customer

  • Inability to accommodate the product due to space or size constraints

  • Minor variations in colour, print, texture, or appearance that may occur due to manufacturing processes, lighting, photography, or screen/display settings

Customers are requested to carefully review the product description, dimensions, configuration, specifications, images, and other information provided before placing an order.

This does not affect replacement assistance available for eligible damaged, broken, defective, or missing components as described below.

2. Replacement of Damaged, Broken or Missing Parts

If your SpaceGEN™ product is delivered with any damaged, broken, defective, or missing component, you may raise a replacement request for the affected part(s).

Where the issue can be resolved by replacing an individual component, only the affected component(s) will be replaced and not the complete product.

Depending on the nature of the issue and availability of components, SpaceGEN™ may arrange an appropriate replacement part of the same or equivalent specification.

3. Replacement Request Period

All replacement requests must be submitted within 7 (seven) calendar days from the date of delivery.

Requests received after this 7-day period may not be eligible for replacement under this policy.

We therefore strongly recommend opening the package, checking all components against the Package Contents/Instruction Manual, and reporting any visible damage or missing parts as soon as possible after delivery.

4. Information Required for a Replacement Request

To help us verify and process your request efficiently, please provide:

  • Customer's full name

  • Order number / Invoice number

  • Date of delivery

  • Product name and model number

  • Details of the damaged, broken, defective, or missing component(s)

  • Clear photographs of the affected component(s)

  • Clear photographs of the outer and inner packaging, particularly where transit damage is suspected

  • Photograph of the product label/package label, wherever applicable

  • A short video demonstrating the issue, where the defect cannot be clearly established through photographs

  • Any additional information reasonably requested by our customer support team

Incomplete information may delay verification and processing of the replacement request.

5. Inspection at the Time of Delivery

Wherever possible, customers are advised to inspect the outer packaging at the time of delivery.

If the package appears visibly torn, crushed, opened, tampered with, or severely damaged, we recommend taking photographs and/or a short video before opening the package. This may be required to establish transit-related damage.

Customers should also retain the original packaging until they have checked that all components have been received in satisfactory condition.

6. Replacement Eligibility

A replacement may be approved where:

  • A component is received physically broken or damaged

  • A component is missing from the package

  • An incorrect component has been supplied

  • A component has a manufacturing defect that materially affects its intended use or assembly

  • The issue is reported within 7 days of delivery

  • Sufficient supporting photographs, videos, and order information are provided for verification

All replacement requests are subject to verification by SpaceGEN™ / ViDa INDIA.

7. Cases Not Eligible for Replacement

Replacement may not be provided for:

  • Damage caused after delivery due to improper handling, storage, misuse, negligence, or accidental damage

  • Damage resulting from incorrect assembly, forced fitting, modification, alteration, or dismantling contrary to the provided instructions

  • Normal wear and tear arising from regular use

  • Cosmetic variations that do not affect the functionality of the product

  • Damage caused by placing excessive or unsuitable loads on the product

  • Damage resulting from exposure to inappropriate environmental conditions, heat, fire, chemicals, or other external factors

  • Products or components that have been modified, repaired, painted, cut, drilled, or otherwise altered by the customer or a third party

  • Requests submitted after the 7-day replacement window

  • Requests where adequate proof of purchase or evidence of the reported issue cannot be provided

8. Replacement Process

Once a replacement request is received:

  1. Our team will review the order details and supporting evidence.

  2. We may contact you if additional photographs, videos, or information are required.

  3. Once the request is verified and approved, the appropriate replacement component(s) will be identified.

  4. The replacement component(s) will be dispatched to the delivery address associated with the original order, subject to availability and serviceability.

  5. Dispatch and delivery timelines may vary depending on the component, location, logistics partner, and availability.

SpaceGEN™ will endeavour to process approved replacement requests as quickly as reasonably possible.

9. Replacement Part Availability

Replacement components will ordinarily correspond to the original product wherever possible. However, due to production batches, print variations, colour availability, model updates, or other manufacturing considerations, minor differences in colour, shade, print, finish, or appearance may occur.

Where an identical component is unavailable, our team will communicate the available resolution before proceeding.

10. Complete Product Replacement

Since SpaceGEN™ products are modular and comprise individually replaceable components, our first course of action will ordinarily be to replace the specific damaged, defective, incorrect, or missing component.

A complete product replacement will be considered only in exceptional circumstances where the reported issue cannot reasonably be resolved through component replacement, and will remain subject to verification and approval by ViDa INDIA.

11. Refunds

SpaceGEN™ follows a replacement-only policy for eligible damaged, broken, defective, or missing components and does not ordinarily provide refunds for products once purchased.

Where a refund becomes legally required or is specifically approved by ViDa INDIA under exceptional circumstances, it will be processed in accordance with applicable law and the original mode of payment, wherever feasible.

12. Purchases Through Amazon, Flipkart or Other Marketplaces

For products purchased through Amazon, Flipkart, or any other authorised third-party marketplace, the applicable marketplace's policies, processes, timelines, and eligibility requirements may also apply.

Customers should raise any marketplace-specific request through the respective order/account interface wherever required.

Where the issue relates specifically to a damaged, broken, defective, or missing SpaceGEN™ component, customers may also contact us for assistance. Our ability to directly process a replacement may depend on the marketplace through which the transaction was completed.

13. Proof of Purchase

A valid invoice, order confirmation, or other acceptable proof of purchase from SpaceGEN™, ViDa INDIA, or an authorised seller/marketplace may be required before any replacement request can be processed.

SpaceGEN™ / ViDa INDIA reserves the right to decline replacement assistance where the authenticity or source of purchase cannot reasonably be verified.

14. Grievance & Customer Support

For replacement requests, product-related concerns, or grievances regarding your purchase, please contact:

SpaceGEN™ Customer Support
Phone: +91-9800727236
Email: info@spacegen.co.in

When contacting us, please include your order number, product/model details, registered contact information, and a brief description of the issue to help us assist you efficiently.

15. Policy Updates

ViDa INDIA reserves the right to update or modify this Return & Replacement Policy from time to time to reflect changes in products, operations, marketplace requirements, or applicable laws.

The version of the policy displayed on the SpaceGEN™ website at the relevant time will apply, subject to applicable consumer protection laws.

 

 

SpaceGEN™ by ViDa INDIA
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